Service Charges for work done as a result of customer callouts to service failures not caused by Net1 network


Service Description Work carried out during Charge quoted in £ excl VAT @ 20%
Call out fee 12hr response(includes 1.5hours travel time to/from customer site) Weekday Business hours09.00 to 17.00 €60
Weekday after hours17.00 to 09.00 €100
Weekend daylight hours09.00 to 17.00 €75
Weekend after hours17.00 to 09.00 €450
Scheduled weekday service Business hours09.00 to 17.00 €60/hour
After hours17.00 to 09.00 €100/hour
Scheduled weekendService Daylight hours09.00 to 17.00 €75/hour
After hours17.00 to 09.00 €250/hour
Emergency Service4hr response Daylight hours09.00 to 17.00 €150
De & Re-Installation moving fee €87.23
After hours call-out service & weekends17.00 to 09.00 €250
Technical service at call centre & consultancy for Non Net1 related issues 1560-933133 €1.25 / minute
Minimum charge of 1 hour for customer site visit – if call out is outside of engineers scheduled route a charge of €0.51/km applies