Service Charges for work done as a result of customer callouts to service failures not caused by Net1 network
Service Description
Work carried out during
Charge quoted in £ excl VAT @ 20%
Call out fee 12hr response(includes 1.5hours travel time to/from customer site)
Weekday Business hours09.00 to 17.00
£60
Weekday after hours17.00 to 09.00
£100
Weekend daylight hours09.00 to 17.00
£75
Weekend after hours17.00 to 09.00
£450
Scheduled weekday service
Business hours09.00 to 17.00
£60/hour
After hours17.00 to 09.00
£100/hour
Scheduled weekendService
Daylight hours09.00 to 17.00
£75/hour
After hours17.00 to 09.00
£250/hour
Emergency Service4hr response
Daylight hours09.00 to 17.00
£150
De & Re-Installation
moving fee
£87.23
After hours call-out service & weekends17.00 to 09.00
£250
Technical service at call centre & consultancy for Non Net1 related issues
Minimum charge of 1 hour for customer site visit – if call out is outside of engineers scheduled route a charge of £0.51/km applies
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