Service Charges for work done as a result of customer callouts to service failures not caused by Net1 network

Service Description Work carried out during Charge quoted in £ excl VAT @ 20%
Call out fee 12hr response(includes 1.5hours travel time to/from customer site) Weekday Business hours09.00 to 17.00 £60
Weekday after hours17.00 to 09.00 £100
Weekend daylight hours09.00 to 17.00 £75
Weekend after hours17.00 to 09.00 £450
Scheduled weekday service Business hours09.00 to 17.00 £60/hour
After hours17.00 to 09.00 £100/hour
Scheduled weekendService Daylight hours09.00 to 17.00 £75/hour
After hours17.00 to 09.00 £250/hour
Emergency Service4hr response Daylight hours09.00 to 17.00 £150
De & Re-Installation moving fee £87.23
After hours call-out service & weekends17.00 to 09.00 £250
Technical service at call centre & consultancy for Non Net1 related issues
Minimum charge of 1 hour for customer site visit – if call out is outside of engineers scheduled route a charge of £0.51/km applies